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The Brand Flip: Why Customers Now Run Companies and How to Profit from It by Marty Neumeier

The Brand Flip: Why Customers Now Run Companies and How to Profit from It

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Across editions · Checked September 15, 2026

Understand branding from the customer's point of view. Neumeier explains how identity, meaning, and belonging shape customer relationships, and provides a framework for turning a business into a brand people want to join.

What You’ll Learn

  • Understand the shift toward customer-led brands
  • Build meaning and belonging around your offer
  • Strengthen customer commitment and loyalty
  • Author: Marty Neumeier
  • Publisher: New Riders Publishing
  • Format: Paperback
  • ISBN-13: 9780134172811
  • Publication date: August 9, 2015
  • Language: English
  • Pages: 160
  • Dimensions (H × L × W): .23 × 7.97 × 5.37 inches
  • Book weight: 0.6 lb